(EMAILWIRE.COM, January 01, 2013 ) Melbourne, Australia – Paramount Training and Development announces the launching of its new training program for businesses – Excellence in Customer Service. This intends to help employees bring a professional, high level customer service impression into common currency with every customer interaction by providing a world class improvement tool.
Customer loyalty is an integral part to the long term financial success of your business, but with more choice than ever before, customers have high expectations to the products and services that they get with your business. For your business to exceed the customerÂ’s expectation, you need to have Excellence in Customer Service training. Excellence in Customer Service training will help local business achieve their goals and develop or sustain a customer service focus within the business. The session also emphasises both techniques and strategies of customer care. This Excellence in Customer Service Training program is designed to help participants understand how to deliver a top performing service to clients/customers.
Paramount Training and Development provide the participants information on how to use questions effectively. This information assists employees to deliver on their customers expectations. The innovative tools used to motivate employees create a fun and interactive session. Examples on how to build rapport by mirroring, how to read body signals, how to get the WOW effect and the different closing techniques, are all provided within the session. It also guides the participants on the different customer service requirements and how to achieve business excellence skills. Most importantly, the training walks employees through improving communication skills.
About Paramount Training and Development:
Paramount Training and Development provide a wealth of knowledge for increasing potential within people. Started in 2007 by Motivational Speaker David Alssema, Paramount are constantly at the forefront of the training industry with innovative techniques. With over 120 training options that can be modified, Paramount offer employers a custom fit package to suit their requirements.
For further information about Paramount Training and DevelopmentÂ’s services, please visit the website at www.paramounttraining.com.au