(EMAILWIRE.COM, December 06, 2012 ) (December 5, 2012) Perth, Australia – Paramount Training and Development announces its new training program on retail customer service for businesses – Retail Training. This aims to provide a world class customer service training option for employee groups and teams. As we have observed many businesses cut corners and miss the opportunity to handle customer needs, which resulted in this new training program. The training is designed to raise the importance of the human element in the customer service experience.
Designed to support the most vital factor in businesses; which is attitude, the training is designed for all employees who want to attain customer satisfaction. This Retail Customer Service Session is designed to help employees become great communicators and build rapport with clients easier and quicker. Satisfied customers will eventually contribute to the businessÂ’ growth through recommendations and word of mouth marketing. By having positive customer satisfaction, this training will contribute to the confidence of consumers.
Paramount Training and Development help teach the participants on how to use questions effectively, and how to disarm angry clients, since these skills play a very important role in your business. It also helps people build rapport by mirroring, read body language signals, and understand customers better. There are many different techniques on how to make powerful presentations so as to persuade customers also. This training aims to give people techniques on how to close sales, have good telephone etiquette, and build a positive outlook and how to handle complaints which is a very hard task to deal with.
Focusing on providing customer service rather than sales has been part of the techniques to increase market share for many business owners.
Business owners will become more and more competitive as they provide excellent customer satisfaction and the economy gets harder. Customers who will believe that a business cares more about them than just sales are the ones that provide your business with longetivity. Excellent customer service will provide excellent sales. In other words, customer satisfaction is very important to ensure companyÂ’s growth and success.
About Paramount Training and Development:
Paramount Training and Development provides a wide variety of training options across Australia catering for all employees, each session combines entertainment with training in order to provide a fun and motivational experience for participants. Paramount strives to provide a high performance learning environment in which individuals retain information easier.